Frequently Asked Questions

No, we offer courses for all levels. Our Beginner tracks start from the fundamentals and assume no prior knowledge. However, if you have experience, you can skip to more advanced courses. Each course clearly indicates its required prerequisites.

Simply click the "Enroll Now" button on the course page, create a Cogniqon account, and choose your plan. You'll have instant access to course materials. For corporate training, contact our sales team at sales@cogniqon.com.

We offer a 30-day money-back guarantee for all courses. If you're not satisfied, simply request a refund within 30 days of purchase, no questions asked. After 30 days, refunds are not available, but you retain lifetime access to course materials.

Course duration varies from 2 to 16 weeks depending on complexity and your pace. All courses are self-paced, so you can complete them faster or slower based on your schedule. We recommend dedicating 5-10 hours per week for optimal learning.

Yes! Upon completing a course and passing the final assessment, you receive a certificate of completion. These certificates are recognized by industry partners and can be added to your LinkedIn profile and resume. Our professional certifications are more comprehensive and industry-recognized.

Course videos can be downloaded for offline viewing in the Cogniqon mobile app. Lecture notes and materials are available as downloadable PDFs. However, quizzes and interactive exercises require an internet connection.

Professional and Enterprise subscribers get access to monthly live Q&A sessions with instructors. Our Mentorship Program offers one-on-one guidance from senior professionals. Bootcamp participants receive intensive daily support and live instruction.

Starter: Access to 10 selected courses, community support, basic certificate. Professional: All 50+ courses, priority support, certifications, career guidance, live sessions. Enterprise: Custom curriculum, dedicated account manager, team dashboards, 24/7 support. See our Services page for detailed comparison.

Yes, you can cancel your subscription at any time. Your access to course materials will end at the end of your billing cycle. If you purchased a course outright, you retain lifetime access. No cancellation fees apply.

Yes! Organizations with 10 or more employees qualify for volume discounts. Contact our Enterprise Sales team at enterprise@cogniqon.com for customized pricing. We also offer team accounts with shared progress tracking and reporting.

Our platform works on any device with a modern web browser (Chrome, Firefox, Safari, Edge). For coding courses, we recommend a laptop or desktop with at least 4GB RAM. Mobile access is available but ideal for watching videos, not for hands-on coding.

Basic support is available through our community forums. Professional subscribers receive priority email support with 24-hour response times. Enterprise customers get dedicated support and phone support. Contact support@cogniqon.com for urgent issues.

Try clearing your browser cache and cookies, then log out and back in. Ensure you're using a supported browser and have a stable internet connection. If the issue persists, email support@cogniqon.com with your course name and browser details, and we'll investigate within 4 hours.

We offer job placement assistance to Professional and Enterprise subscribers. This includes access to our exclusive job board, resume optimization, interview coaching, and networking events with our 200+ industry partners. While we can't guarantee a job, 85% of our job-seekers find positions within 6 months.

Our mentorship program pairs you with an experienced professional in your field of interest. Mentors provide career guidance, review your portfolio, help with interview preparation, and share industry insights. Mentors are industry veterans with 10+ years of experience.