Privacy Policy

Last Updated: January 2025

Introduction

Cogniqon ("we," "our," "us," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cogniqon.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

• Registration Information: Name, email address, password, phone number, country, and language preferences
• Profile Information: Educational background, professional experience, learning goals, and interests
• Payment Information: Billing address, payment method (processed securely by payment providers)
• Communication: Messages, inquiries, feedback, and support requests
• Course Data: Progress, quiz scores, assignments, and project submissions

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, links clicked, course interactions
• Cookies: Session cookies, preference cookies, and analytics cookies
• Location Data: General location based on IP address (not precise)

2. How We Use Your Information

We use collected information for:

• Providing and improving our courses and services
• Processing registrations and managing your account
• Processing payments and sending receipts
• Sending course updates, announcements, and communications
• Personalizing your learning experience
• Providing customer support and technical assistance
• Conducting analytics to improve our services
• Complying with legal obligations
• Preventing fraud and ensuring security

3. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent
• Contract: Processing is necessary for course enrollment and delivery
• Legal Obligation: We are required by law to process certain data
• Legitimate Interest: Processing is necessary for our legitimate business interests

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, hosting providers, email services
• Business Partners: Companies offering job placement or mentorship (with consent)
• Legal Requirements: When required by law enforcement or court orders
• Business Transfers: In case of merger, acquisition, or bankruptcy

5. Data Retention

We retain personal data for as long as necessary to provide services and fulfill legal obligations:

• Active Accounts: Data retained during subscription and for 1 year after cancellation
• Course Records: Retained for 7 years for compliance and verification purposes
• Marketing Communications: Until you unsubscribe
• Analytics Data: Anonymized after 12 months

6. International Data Transfers

Cogniqon operates from Thailand and may transfer data internationally. For users in the EU/EEA, we implement appropriate safeguards including Standard Contractual Clauses when transferring data outside the EEA.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Right to access your personal data
• Correction: Right to correct inaccurate data
• Deletion: Right to request deletion (subject to legal obligations)
• Portability: Right to receive your data in a portable format
• Objection: Right to object to processing
• Withdraw Consent: Right to withdraw consent at any time

To exercise these rights, contact us at privacy@cogniqon.com.

8. Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

However, no security system is completely impenetrable. We cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies for:

• Essential Cookies: Required for site functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how users interact with our site
• Marketing Cookies: Deliver personalized content (with consent)

You can manage cookie preferences through your browser settings or our cookie banner.

10. Third-Party Links

Our website contains links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Cogniqon services are not intended for users under 13 years old. We do not knowingly collect data from children under 13. If we discover such data, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.